Etech’s world-wide centers – Onshore, Nearshore, and Offshore, hold the abilities to customize the solution that ideal in shape all your demands. With Etech’s world wide outreach, Etech is often accessible to assist your prospects and supply steady Extraordinary activities.
A group of devoted leaders during the contact Centre industry who are passionate about earning a impressive distinction for our
About us Etech provides upcoming-era BPO methods. a worldwide minority-owned small business, Etech has created and trademarked how to turn your details into strategic insights. Leveraging the strength of synthetic as well as human intelligence Etech enhances coaching and coaching to concentrate on crucial behaviors generating enhanced buyer activities and shareholder benefit. Etech introduced in 2003 with only four hundred workers and only one Speak to Heart in Nacogdoches, Texas.
Etech is definitely an omnichannel purchaser engagement solutions supplier for many of the environment’s major and many highly regarded makes. The encounter Etech has attained across a wide array of small business verticals permits us to consistently produce exceptional, particular consumer ordeals.
Learn More Life At Etech Etech thinks in Doing work challenging and enjoying difficult and strives to generate personnel experience empowered and confident in The work They can be executing.
At QEval, we’re committed to encouraging Get hold of centers strengthen their effectiveness via obvious, actionable insights. Our general performance analytics reports provide you with a comprehensive breakdown of agent functions, purchaser interactions, and operational bottlenecks, so you can also make informed decisions that result in measurable enhancements. With QEval, you don’t just get reviews—you will get the tools and proposals to act on them.
Etech’s progressive know-how alternatives and seasoned leaders comprehend your enterprise requirements and acknowledge the strategic insights your brand name really should travel benefits.
✅ unpredicted Gains outside of compliance You should not overlook this opportunity to remodel your Call Heart functions! routine a gathering with our experts:
Metrics like handle time, CSAT scores, resolution fees, and actionable insights are key to results in 2024. long gone are the days of concentrating only on simply call quantity. Now, it’s about digging into the quality of Each individual interaction and driving real results. able to acquire your call center overall performance to the following degree? Enroll at QEval University and ???? pay attention to Shawndra’s whole Perception here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
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The combination of care, trust and energy brought to your organization is what helps make the tradition at Etech special. Our CEO frequently suggests, “If we care for our persons, the numbers will deal with by themselves.”
maximizing your Call center’s general performance doesn’t ought to be intricate. With QEval College, you’ll acquire access to vital applications and schooling that provide precise, measurable enhancements in agent performance.
fulfill Malisha, a shining star on our customer support staff! From tackling tasks to having fun with entertaining team actions, Malisha knows how to help keep the balance concerning work and Participate in. Her beneficial Angle and group spirit make her a Pleasure to work with.
A group of devoted leaders inside the Call Heart business that are keen about earning a impressive variation for our
Listed here are just a couple key attributes of what we provide: ✅ specific insights into agent efficiency by way of comprehensive analytics